1. Commitment to User Privacy
At BookYourSnap, protecting your personal data and ensuring transparent privacy practices is fundamental to our marketplace. This policy explains what information we collect, why we collect it, how it is safeguarded, and your legal rights regarding your personal information.
Strict Anti-Broker Guarantee: BookYourSnap does NOT sell, rent, or trade your personal contact details, location coordinates, or chat history to third-party advertisers or data brokers.
2. Information We Collect
- Account Information: Name, verified email address, phone number, and optional profile picture upon registration.
- Geolocation Data: With your explicit device permission, we access approximate or precise GPS coordinates to show photographers located near your event. You can revoke location access anytime via device settings.
- Booking & Communication Details: Event dates, venue city, creative briefs, and in-app chat history necessary for dispute adjudication and communication records.
- Payment Telemetry: Transaction identifiers and payment status provided by our PCI-DSS Level 1 gateway partner (Razorpay). Sensitive card numbers and CVVs never touch our servers.
3. How We Use Collected Data
- To connect you with local photographers matching your aesthetic requirements and location.
- To generate booking reservations and track shoot deliverables.
- To maintain platform safety, investigate fraud, and resolve client-photographer disputes.
- To send essential transactional notifications (booking confirmation, chat alerts, payout updates).
4. Data Storage, Encryption & Security Standards
All user communications, credentials, and profile records are secured using industry-standard protocols:
- Encryption in Transit: HTTPS / TLS 1.3 encryption across all web and mobile endpoints.
- Encryption at Rest: Encrypted databases hosted on Google Cloud Firebase architecture.
- Access Controls: Strict role-based access limiting personal data exposure to authorized support personnel handling active disputes.
5. Cookies & Local Storage
BookYourSnap utilizes essential cookies and local session storage solely to maintain your authentication state, retain UI language preferences, and enhance application performance. We do not employ third-party tracking pixels to monitor off-site browsing activity.
6. Your Rights & Data Deletion Portal
In full compliance with global privacy regulations and Google Play User Data policies:
- Access & Portability: You may request a machine-readable export of your personal data by emailing support.
- Right to Rectification: You can edit and update profile information at any time within the app settings.
- Right to Erasure (Account Deletion): You may permanently delete your account and all associated personal data via our dedicated self-service portal at https://bookyoursnap.com/delete-account or by emailing our Data Protection Officer.
7. Contact Information
For inquiries regarding data protection, privacy inquiries, or exercising your statutory rights, please reach out to our team at bookyoursnap@gmail.com.